FAQs

Our cookies are home-made without preservatives. For this reason, they should be eaten within one week of receipt. They can be frozen and thawed to keep them fresher.

We do have some flavors of cookies that include nuts. We cannot guarantee that the other flavors of cookies have not come in contact with a nut cookie in our baking facility. There are some ingredients in our cookies such as wheat, eggs and sugar that may be adverse to someone with an intolerance. All cookies are produced on shared equipment in contact with peanuts, tree nuts, soy, dairy and wheat.

We have a diabetic friendly manitol based chocolate chip cookie.

We can design a gift to meet a particular theme or logo. Minimums may apply. Call our customer service department at 1-614-888-2171 to discuss your request.

Servings per cookie 1  Long stems 2 servings per cookie

Calories 160Kcal, Calories from Fat 60Kcal, Total Fat 7G, Total Carbohydrates 25 G, Cholesterol 10MG, Sugars 8G, Protein 2G

Our regular cookies are 3 inches, mini cookies are two inches, and our bite-sized cookies are one inch in diameter. Our cutout cookies will be three to four inches in size based on their shape.

If an item is out of stock, we reserve the right to substitute an item of equal or greater value in an effort to ensure that your gift arrives on time. In making that determination, we try to select an item that most closely conveys the gift as it was intended.

Our cookies are not kosher.

Our bouquets arrive already assembled and will look just like they are presented on the website.

Under normal circumstances, our cookies arrive crumble free. Our products are carefully packaged to withstand shipping.

Orders can be easily and conveniently placed on our website. Customer service representatives are available Monday through Friday 9:00 – 5:00  EST to answer questions or take an order at 1-614-888-2171.

You will receive confirmation of your order at the time it is placed.

All gifts are sent blind with no billing information.  Please remember to sign your gift cards.  Thank you,

You will receive an email with a tracking number when your gift ships. You can track your order on our website to see the status of your shipment as well as delivery date and time.

You can call our customer service department at 1-614-888-2171 to cancel an order if it has not already shipped.

All Coupons are single-use and can only be used on one item.  Coupons can not be used on logo cookies that are already discounted.

Printed cookies are not able to be returned.

You will have the opportunity to select a date for arrival at the time of your order. Please refer to the Shipping Information page for more detailed information on shipping.

Yes, but we recommend that you ship the package to the patient’s home or to a family member or friend that can take it to the hospital. This is for your protection. Our carriers must deliver to the mailroom or receiving department and the internal hospital staff distributes packages to patients. We cannot guarantee delivery to the patient, only to the mailroom or receiving department.  If the patient is discharged before the gift is delivered we can forward the gift to there home for a fee of $15.00. This will delay the package by one to two days depending on how close they live to the hospital.